CitizenM
Chicago Downtown

Beyond quality, CitizenM Chicago Downtown customers enjoy
digitally enhanced, seamless experiences.

At CitizenM Chicago Downtown, the digital-first experience begins at the door. Skip the lines with self check-in, adjust your smart room settings with the app, and enjoy unlimited entertainment on Smart TVs. Located in the heart of Chicago, it’s bold, vibrant, and perfect for business and leisure travelers.

CitizenM Chicago Downtown delivers a seamless, digital-first hotel experience, combining smart technology and modern design to redefine comfort and convenience for today’s travelers.

Stay in style at CitizenM Chicago Downtown, designed for travelers seeking luxury at an affordable price. In the heart of Chicago, enjoy cozy spaces to work, relax, and connect, plus free Wi-Fi and dream-worthy beds—all steps away from the city’s top attractions.

Visit CitizenM Chicago Downtown Profile

Assess your hotel's digital capabilities

Join the leaders in hospitality by showcasing your digital excellence, delighting guests, and setting your hotel apart as a tech-savvy destination.

Web Presence

Mobile

Digital Property

Digital Media

Customer Relation Digitalization

Connectivity

Ready to stand out?

Discover how our rating system empower hotels to achieve and showcase digital excellence, building trust and setting new standards in the digital world.

  1. Sign Up & Choose Your Plan
  2. Complete your Assessment
  3. Claim your Digital Rating
  4. Manage your Digital Worthiness

Digital First Experience Enabled

Frequently asked questions

CitizenM Chicago Downtown is recognized for its seamless integration of technology into every aspect of the guest experience, from app-based check-ins to smart room controls. This commitment to digital innovation has earned it a top-tier digital rating, highlighting its ability to meet modern travelers’ expectations for convenience, personalization, and efficiency.

The Digital Rating evaluates how well a hotel leverages digital technologies to enhance customer experiences. A high rating not only boosts guest satisfaction but also establishes your hotel as a leader in the industry, attracting tech-savvy travelers who value innovation.

CitizenM Chicago Downtown excels by continually innovating and investing in cutting-edge digital tools like mobile apps, contactless services, and personalized guest interactions. These efforts ensure a consistently excellent experience, securing their status as a digitally worthy destination.

Our platform lets you obtain a Digital Rating by assessing your hotel’s digital capabilities. This process evaluates your current strengths, identifies areas for improvement, and provides actionable insights to elevate your rating and guest experience.

A high rating enhances your hotel’s reputation, attracts modern travelers, increases customer loyalty, and positions your property as a forward-thinking, tech-savvy destination. It’s a powerful tool to differentiate your brand in a competitive market.